Welcome to our frequently asked questions page. If you don’t find what you are looking for here, please don’t hesitate to contact us and we will assist with your query.

Yes. All workmanship is guaranteed for three years. Regular cleaning and basic maintenance of units is required and will drastically prolong their lifespan, especially in more exposed environments. We recommend salt-free car cleaning products to clean the units. For the full guarantee as well as care and maintenance information, please click here.

The space between louvres varies depending on the size of the opening. The maximum amount of space is 115 mm between louvres. There is always enough room between louvres to clean and open a window behind the unit.

The maximum span we can cover before using any additional vertical supports is about 850 mm wide. The vertical rod is installed as reinforcement so that the louvres cannot be pulled apart. We do our best to align the rods with any mullions in the window wherever possible. Even with the reinforcement of the vertical rod, the design is both functional and aesthetic. The rod is based on the look of real shutters which have a rod for adjusting the louvres.

All units are custom made, so if additional louvres are required we can accommodate this. Bear in mind that the more you add, the heavier the weight of the units are, and this will add to the cost.

No. The louvres on Shutterway security gates and burglar bars are fixed and designed purely for security. The idea of the louvre is to look similar to a Venetian blind or shutter, offering an aesthetically pleasing alternative to regular burglar bars and expandable security gates.

No. The louvres on Shutterway security gates and burglar bars are fixed and designed purely for security. The idea of the louvre is to look similar to a Venetian blind or shutter, offering an aesthetically pleasing alternative to regular burglar bars and expandable security gates.

All units are made in their own frame and are solidly fixed into the brickwork. Units that are fixed into existing frames are not as strong as fixings going into the brickwork. To ensure a solid fitting to the surface, we use a 60 x 8 mm coach screw. In window units, we install a special security snap-off head that cannot be undone. The same goes for security gates where the fixings are in such a position that when the gate is closed and locked they are inaccessible. All fixings are concealed within the tubing and finished with a neat grommet.

All swing gates are fitted with a solid double-throw deadlock. This lock shoots out a solid steel bolt (10 x 24 mm) on a double key turn, with a throw of 24 mm. All of the security gates we install come standard with 400 mm welded-on lock tabs on both the gate and the lock post. This design is successful in effectively sandwiching the lock and making it difficult for would-be intruders to get access to tamper with the lock position. The lock post is reinforced with additional thickened steel at the lock position. This design is incredibly strong, and also minimizes any leverage points to prevent crowbar damage.

With additional solid steel both within the lock body and thrown into the strengthened tube, we believe that this makes Shutterway gates the most crowbar resistant and leverage attack resistant gates on the market today.

The lock mentioned above is not a slam lock. The key must be turned to lock it. The slam lock option we have available for our Shutterway swing gates is the “pushpin” latch lock which can be locked without a key by pushing closed and manually pushing a pin, only requiring the key to open the gate. Another high-security slam lock option is the CISA Elettrika lock (which can also be linked to electrics, automation and access control solutions or simply be key operated). Fitting the CISA Elettrika lock does come at an additional cost.


Each gate we install comes with a set of three keys. If multiple gates are being fitted, we can offer a keyed alike option (all gates operate with the same key).

If you’d like additional keys, security profiling of cylinders or linking to a master key system, the easiest is to arrange this through a credible locksmith. Feel free to contact us for recommendations.

All of our security gates and burglar bars are made of steel. After units are assembled, they undergo a corrosion-resistant pre-treatment (different applications for internal and external installations – all internal installations get a baked-on zinc primer, all external installations undergo hot-dip galvanising), and are then powder coated in your colour choice.

From a security and weathering point of view, we prefer to fit our security gates and burglar bars inside. If your home has specific space confinements, we can fit them outside. Most front entrances have inwards opening doors, in which case the gates would be fitted outside.

Our standard turn-around time is around 21 working days after site design has taken place. This may vary depending on the size of the order and current production levels. That being said, smaller orders normally take about three weeks and larger orders take about four weeks. We always strive to deliver as soon as we possibly can!

All externally fitted Shutterway units are hot-dip galvanized. This gives the best resistance to corrosion to ensure the longevity of external panels against weathering.

Internally fitted units use a two coat process that starts with a corrosion protection coating which consists of a sprayed on, baked-on, zinc-rich primer. This gives good topcoat adhesion as well as corrosion prevention properties to the units.

Standard colours are all in a matt finish, and available in white, grey-white, grey traffic, silk grey, charcoal, bronze and black. Our sales reps have samples of these to show you. If you have a special non-standard colour request, we can accommodate these, but depending on availability there may be an additional charge.


Yes. We can do electronic locks fitted onto our security gates. The standard electronic lock that we use is the CISA Elettrica, which is a very high-security electric lock that can withstand up to 2 000 kgs of force. We can fit the electric lock with remote operation. If you’re after a more complicated access control solution or integrating into home automation systems, we can appoint a recommended third party to complete the installation if you wish.

Each and every one of our security gates and burglar bars are custom made to suit your home’s sizing requirements, but all in our registered horizontal fixed louvre style, creating clean lines and an elegant finish. Unfortunately, we do not deviate from this design – we know what looks good and that’s what we stick to!

If you have cats or small dogs about the size of a Dachshund, they shouldn’t have trouble fitting through the gaps between the louvres. For your slightly bigger pets, we can make a customised cut out for them. Bear in mind this cut-out cannot be too large, otherwise, it would compromise the security of the unit.

Certainly, if you just would like to get an idea of cost. Please send dimensions width x height. We will always need to check final site measurements if you are keen to proceed with an order. We are also happy to meet with you to show you the physical samples of our products and take measurements on-site.

Windows are generally fixtures, but we can make hinged panels as an emergency exit/fire escape if necessary. We can also make single swing gates, double or bi-fold swing gates and sliding panel configurations. Our sliding system utilises a unique locking mechanism with a multi-point lock, using the track only as a guide.

Very secure. For our single security gates, we use a full-length lock post and hinge post either side of the gate. Most would-be intruders try to gain access by breaking or leveraging the gate from the lock side. This is something we see all the time on gates fitted by other companies that we’ve replaced. The idea with the full-length posts is that it gives very little room to be able to leverage the gate and lock. There is very little space to get in to try to apply force to the gate. The lock post has a thickened steel block at the lock position. We also fit a solid steel stopper between the hinges, which effectively limits gate flex when force is applied.

We use a quality lock that has a throw of 24 mm and has an additional backset of steel within the lock casing, limiting any fail point at the leverage position. This is in turn covered by a market-leading 400 mm welded-on tab that covers the entire lock position on both sides, giving even more protection from tampering.

Our security gates and burglar bars are designed not only to be an aesthetically pleasing option but to give solid security at the same time.

Any honest security barrier manufacturer will tell you: anyone determined enough, with the right tools and enough time, will break through any security device. We try to mitigate the common methods used, but cannot guarantee that nobody will be able to breach these barriers. Determined criminals are able to break through bank vaults! We create solutions that are both visual deterrents and strong physical barriers. We also recommend a layered security approach that combines physical barriers with external beams, perimeter fencing, good lighting, alarms and armed response.

Still have a question that isn’t answered here? Drop us an email at info@shutterway.co.za and we’ll happily shed some light on your query.